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Managed IT services

In this category you will find articles, case studies, and posts related to managed IT services and how they can benefit your business.

by Steve Cannard | May 24, 2013

Navigating the future direction of system integration

Steve Cannard
This article examines some of the challenges that today’s system integration companies face. The future is somewhat clouded because these companies need to choose the right path. It’s an...
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by Steve Cannard | May 8, 2013

What is a managed service?

Steve Cannard
Maybe it’s an unusual question but one that I get asked regularly is what exactly is a managed service? Managed services are effectively outsourcing services that can cover a...
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by Steve Cannard | April 10, 2013

The paradox of being a managed services provider 2

Steve Cannard
During a recent visit to a customer, one part of the discussion caught me a little off guard.  They said they were considering cancelling their managed services agreement because...
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by Jay Lehnert | April 3, 2013

Service level agreement (SLA) and its purpose

Jay Lehnert
A service level agreement or SLA is a formal document that defines a working relationship between parties for a service contract. It is generally more applicable to businesses than...
1 Star2 Stars3 Stars4 Stars5 Stars 2 votes, average: 3.00 out of 5
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by Steve Cannard | March 8, 2013

GCOMM sees a surge in engineering service agreements

Steve Cannard
GCOMM started as a systems integration business in 1996 providing servers, desktops, networking equipment and engineering services to the local Gold Coast businesses. Since that time the business expanded...
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by Peter Thompson | July 6, 2012

Managed services – IaaS or professional outsourcing?

Peter Thompson
There are many arguments in favour of the idea that managed services make sense for a company. The most important fact is that managed services need to deliver value...
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by Steve Cannard | April 13, 2012

10 questions you need to ask your IT service provider 1

Steve Cannard
Opting to use an IT service provider entails many benefits. One of the main advantages is the fact that it allows your company to focus more on its core...
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by Steve Cannard | April 2, 2012

Network management delivered as SaaS

Steve Cannard
When discussing IT network management, one should think of a number of factors, namely performance measurements, forensic analysis, capacity planning, load-testing, etc. All these operations require the time and...
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by Peter Thompson | March 14, 2012

Managed cloud services benefits

Peter Thompson
“Managed cloud services“, “Cloud”, “Cloud as a service”, “Cloud computing” – all these words and phrases have become a hip brunch topic in contemporary business vernacular. It is known...
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by Steve Cannard | March 14, 2012

The importance of ROI for IT projects

Steve Cannard
In today’s tumultuous global economy, investing in new projects can be a major challenge for businesses, especially with regard to investing in IT. The reasons for concern are many:...
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