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News, News & Opinion

GCOMM doubles its technical support staff

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Mary Lim

We have an important update to share with our customers and partners. Over the past few months, GCOMM has doubled its technical support team. Due to company growth and the increasing number of customers we serve, there was a need to expand our support team.

We are very proud of this internal growth as it means being able to meet our customers’ needs better and faster, as well as provide much-needed support to our technicians. Since the expansion, we have seen a significant increase in company’s efficiency and customer satisfaction (link to the customer satisfaction news post).

When operating in the IT industry, the technical support your company provides to its clients is a crucial part of the operations because the livelihood of many businesses depends on you. Ensuring that your customers’ networks and IT departments are functioning smoothly and without interruptions is of utmost importance as this is a guarantee of your success as a managed services provider.

As one of Australia’s leading managed services providers serving a steadily growing network of 400 business customers and 100 channel partners, GCOMM is committed to delivering the highest quality of service to each and every one of our clients. Adding more support staff to our team is just one of the ways we are achieving that goal.

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About Mary Lim

Mary Lim
Mary has been with GCOMM since 2006 in a sales support role. After becoming Key Account Manager and managing the requirements of approximately 100 businesses, she became Operations Manager. Mary holds a Bachelor’s in Psychology from University of South Australia, a Master's of Information Technology Management with High Distinction from Bond University and a Master's of Communication from Bond University.