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GCOMM reaches a milestone in customer satisfaction

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Jovana Stevanovic
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Close to a year ago GCOMM introduced Support Central, the company’s new ticketing and technical knowledge platform, with the goal of making the management of GCOMM’s increasing customer base simpler and more flexible. You can read more about the launch of Support Central here.

The Support Central platform brings numerous benefits to GCOMM’s customers, including giving them the ability to merge tickets, upload documents and screen shots to their requests, as well as a number of other functionalities. To be able to continually improve the support system and its services, GCOMM encourages their customers to provide feedback and share their experiences via Support Central.

GCOMM is very pleased to report that the customer satisfaction rate has been very high and that the company saw a significant increase in it over the past 3 months – it went from 89% to 100%! This is exciting news that GCOMM is extremely proud of and certainly look forward to hearing back from more customers and also keeping up these great results.

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About Jovana Stevanovic

Jovana Stevanovic
Having studied, worked and lived abroad for a number of years, Jovana has developed a diverse set of skills and a unique perspective into the business world, which she applies in her current role as Marketing Automation Consultant. Her passion for online marketing and a keen interest in global marketing trends are what drives her to produce effective online campaigns for international clients in the IT sector. Jovana graduated from St. Cloud State University with a Bachelor of Science degree in Marketing and a minor in Public Relations. Jovana enjoys learning languages and is fluent in Serbian, English and Italian. Her other interests include social media, travelling and cooking.