Close to a year ago GCOMM introduced Support Central, the company’s new ticketing and technical knowledge platform, with the goal of making the management of GCOMM’s increasing customer base simpler and more flexible. You can read more about the launch of Support Central here.
The Support Central platform brings numerous benefits to GCOMM’s customers, including giving them the ability to merge tickets, upload documents and screen shots to their requests, as well as a number of other functionalities. To be able to continually improve the support system and its services, GCOMM encourages their customers to provide feedback and share their experiences via Support Central.
GCOMM is very pleased to report that the customer satisfaction rate has been very high and that the company saw a significant increase in it over the past 3 months – it went from 89% to 100%! This is exciting news that GCOMM is extremely proud of and certainly look forward to hearing back from more customers and also keeping up these great results.♦ End