GCOMM is very pleased to announce the launch of Support Central, our new ticketing and technical knowledge platform.
GCOMM’s existing ticketing system provided an adequate platform for customer support requests, but was missing some vital functionality and flexibility required to manage our growing customer base. The decision was made to investigate alternate platforms that would provide the functionality, flexibility and scalability needed to ensure the GCOMM customer support experience was maintained at the highest levels possible.
We aspire to deliver the best customer service to our clients. Over the last few months, we have reviewed numerous platforms, with Zendesk being the standout. Launching a new and improved ticketing system provides us greater insights in solving customer requests.
Here are some of the features of GCOMM Support Centre:
Here are some future feature additions that we will be implementing:
To help our customers adapt to the new ticketing system, we have developed a user guide that clearly articulates how to log, receive updates and review historical cases simply and easily.
Like any company, we are working on new and improved ways to deliver a better customer service. Being able to efficiently log tickets, receive updates and see ticketing history as the primary benefits will result in a better customer experience.
If you have any questions or would like me to help guide you through setting up new tickets or your account, please feel free to contact me.
We look forward to improving your GCOMM experience.♦ End