This month, you have the opportunity to meet GCOMM’s Account Manager, Lorna Ryan, who has been with GCOMM for over a year.
You have been with GCOMM for over a year now. How has it been so far?
I started working with GCOMM around this time last year and since then I have really enjoyed being part of the team. There have been a lot of new and interesting things to learn given this was a new industry for me when I started with GCOMM.
Tell me a little bit about your background and education.
Well, my background is in marketing and design. I studied graphic design at university in England after which I started working in that field. Throughout the years, as I progressed to a senior level, I was more and more involved with customers and dealing with clients, which I really enjoyed. This eventually led to an account management role in that industry and subsequently the role here at GCOMM in an industry that’s new and exciting for me.
Why did you decide to move to Australia?
Well, originally I never planned on moving. I came here in 2003 for a holiday and am still here 10 years later! I had friends here who invited me for a visit, so I planned a 3 month trip and got a one year working visa. I went to Melbourne and absolutely loved it! So, I decided to stay in Australia for the year. After enjoying some casual work I was lucky enough to find a full time role and was sponsored to stay. I’m now a permanent resident and working for GCOMM.
Have you had any experience in the IT industry prior to starting at GCOMM and how are you finding your way around IT?
No, although account management is very familiar to me, I did change my industry field when I started with GCOMM. I have had training which is ongoing that supports my ever growing knowledge and the IT industry is ever changing, so there are always new things to learn, I really enjoy it and find my way around it well.
What was your initial role when you first started working at the company and has it changed since?
The role is still more-or-less the same. I was hired as an account manager and am still in that role. However, GCOMM as a company that is always looking forward to where it needs to be to respond to the market, as different products and services arrive and our customers evolve we adapt and change too.
What are the biggest challenges you face?
The biggest challenge is being a conduit between the carriers that supply the service and the clients we are delivering to, because events and the timings are the things that GCOMM sometimes does not have a control over.
What would you say the most important thing when dealing with clients is?
It is a mix of things when it comes to defining the most important one. I would say honesty and being upfront with valid and timely information. I believe if you are consistent with that, then you gradually build a good relationship with a client. You need to understand what their needs are and the best way to communicate with them. Relationship and transparency are the things that for me probably get the best results.
You really enjoy surfing, don’t you? What are the most interesting surfing places you have visited and which is your favorite?
I could talk about surfing and the places I have visited all day. I’ve been really fortunate to travel around the world and surf in places such as Fiji, Bali, Sumatra and Maldives. I would say that my most favorite place that I would love to go back to is the Maldives, I’m still dreaming of the perfect 4’ day we had at break ‘Chickens’.
What does the future hold for you?
I see my future with GCOMM. It is a very progressive company that stays ahead of the times and adapts to the market. I enjoy the work I do and want to be a part of the company’s evolution and change.♦ End